Pengaruh Kualitas Keseimbangan Kerja dengan Moderasi Organizational Citizenship Behaviour terhadap Kinerja Karyawan Perguruan Tinggi di Jakarta Pasca Pandemi Covid-19
Abstract
Salah satu tantangan pengembangan sumber daya manusia di pendidikan tinggi di Indonesia adalah kualitas sumber daya manusia dan kesejahteraannya. Penelitian ini memiliki tiga tujuan. Tujuan pertama adalah mengkonfirmasi hubungan antara quality of work life (QWL) terhadap kinerja karyawan perguruan tinggi di Jakarta, tujuan kedua adalah mengkonfirmasi hubungan antara organizational citizenship behavior (OCB) terhadap kinerja karyawan perguruan tinggi di Jakarta, dan tujuan ketiga adalah mengkonfirmasi hubungan antara quality of work life (QWL) terhadap kinerja karyawan perguruan tinggi di Jakarta yang dimediasi oleh organizational citizenship behavior (OCB). Penelitian dilakukan di wilayah DKI Jakarta dan dilakukan selama 6 bulan dari Februari 2022 hingga Juli 2022. Metode yang digunakan adalah deskriptif kuantitatif dengan analisis struktural. Sampel penelitian adalah staf dan dosen di 3 perguruan tinggi di DKI Jakarta, yaitu ISTN, IBI Kosgoro 1957 dan IKJ dengan jumlah responden sebanyak 73 orang. Hasil penelitian menunjukkan bahwa variabel quality of work life (QWL) tidak berpengaruh secara langsung terhadap kinerja karyawan perguruan tinggi di Jakarta. Terdapat hubungan langsung antara organizational citizenship behavior (OCB) terhadap kinerja karyawan perguruan tinggi di Jakarta. Variabel quality of work life (QWL) berpengaruh signifikan terhadap kinerja karyawan perguruan tinggi di Jakarta dengan mediasi variabel organizational citizenship behavior (OCB).
References
Afroz, S. (2018). Quality of Work Life: A Conceptual View. Ournal of Management Research, 10(2), 38–46.
Alessandri, G., Filosa, L., Eisenberg, N., & Caprara, G. V. (2021). Within-individual relations of emotional, social, and work self-efficacy beliefs to organizational citizenship behaviors. Journal of Research in Personality, 91. https://doi.org/10.1016/j.jrp.2021.104073
Alfani, M. H. (2018). Analisis Pengaruh Quality of Work Life (Qwl) Terhadap Kinerja Dan Kepuasan Kerja Karyawan Pt. Bank Bri Syariah Cabang Pekanbaru. Jurnal Tabarru’: Islamic Banking and Finance, 1(1), 1–13. https://doi.org/10.25299/jtb.2018.vol1(1).2039
Amalia, P. R., Wahyuningsih, S. H., & Surwanti, A. (2021). The Mediating Role of Organizational Citizenship Behavior on the Effect of Passion and Empowerment on Job Performance. Jurnal Manajemen Bisnis, 12(2), 127–141. https://doi.org/10.18196/mb.v12i2.11035
Andriyanty, R., Komalasari, F., & Rambe, D. (2021). Corporate Culture Mediated By Performance. Journal of Applied Management (JAM), 19(3). https://doi.org/10.21776/ub.jam.2021.019
Andriyanty, R., Bachri, S., Rambe, D., & Majid, A. H. A. (2023). The Formal Sector Labor Performance Under The Shadow Of Job Automation. 21(3), 593–612. https://doi.org/10.21776/ub.jam.2023
Anggraeni, E., & Andriyanty, R. (2021). Analisis Faktor Yang Mempengaruhi Wfh Pegawai Direktorat Kursus Dan Pelatihan Direktorat Jenderal Pendidikan Vokasi Kementerian Pendidikan Dan Kebudayaan RI Jakarta. Mediastima, 27(2), 96–109. https://doi.org/10.55122/mediastima.v27i2.296
Arif, M., Firdaus, M. A., & Rinda, R. T. (2020). Pengaruh Quality of Work Life Dan Kepuasan Kerja Terhadap Kinerja Karyawan. Manager : Jurnal Ilmu Manajemen, 3(3), 445. https://doi.org/10.32832/manager.v3i3.3913
Benhassine, N., & Boukhemkhem, D. (2015). Quality of work life : Theoretical concepts and evaluation Case study of employees of Jijel University. Journal of Economie & Socieite, 11(11), 90–112.
Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
EM. Sormin, Dewi., Lumban Tobing, R. A., & Krisna Marpaung, F. (2021). Pengaruh WFH (work from home), stres kerja, dan kompetensi terhadap kinerja pegawai di badan penelitian dan pengembangan Kota Medan selama masa pandemi Covid-19. Jurnal Paradigma Ekonomika, 16(4), 749–762. https://doi.org/10.22437/jpe.v16i4.13112
Grego-Planer, D. (2019). The relationship between organizational commitment and organizational citizenship behaviors in the public and private sectors. Sustainability (Switzerland), 11(22), 1–20. https://doi.org/10.3390/su11226395
Hamdani, H., Sunaryo, H., & Pardiman. (2022). Analisis Dampak Work from Home terhadap Stres Kerja, Adaptive Performance dan Kinerja Pegawai. Iqtishoduna, 18(1), 81–98.
Hermawati, A., Rahayu, S., & Suci, P. (2019). EFEK IMPLEMENTASI QUALITY OF WORK LIFE TERHADAP KINERJA SUMBER DAYA MANUSIA TERINTEGRASI ( Studi Kasus Usaha Mikro Kecil dan Menengah Di Kota Malang ) ) Magister Management Program Pascasarjana Universitas Widyagama Malang ) Sekolah Tinggi Ilmu Ekonomi In. 5(2), 28–33.
Indriyanti, A. (2017). Peningkatan Mutu Dalam Manajemen SDM Untuk Daya Saing Perguruan Tinggi Di Era Globalisasi. Prima Ekonomika, 8(1), 74–85.
Jain, A. K., & Cooper, C. L. (2012). Stress and organisational citizenship behaviours in Indian business process outsourcing organisations. IIMB Management Review, 24(3), 155–163. https://doi.org/10.1016/j.iimb.2012.06.004
Kintamani DH, I. (2011). Analisis Sumber Daya Manusia Pendidikan Tinggi. Jurnal Pendidikan Dan Kebudayaan, 17(4), 404. https://doi.org/10.24832/jpnk.v17i4.37
Leephaijaroen, S. (2016). Effects of the big-five personality traits and organizational commitments on organizational citizenship behavior of support staff at Ubon Ratchathani Rajabhat University, Thailand. Kasetsart Journal of Social Sciences, 37(2), 104–111. https://doi.org/10.1016/j.kjss.2015.03.002
Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of work life and organizational performance: workers’ feelings of contributing, or not, to the organization’s productivity. International Journal of Environmental Research and Public Health, 16(20), 1–18. https://doi.org/10.3390/ijerph16203803
Lie, D., Agustina, T., Susanti, D., Basriani, A., & Sudirman, A. (2022). Reflection on Teacher Organizational Citizenship Behavior: Antecedents of Perceived Organizational Support, Organizational Commitment and Job Satisfaction. Journal of Education Research and Evaluation, 6(1), 36–43. https://doi.org/10.23887/jere.v6i1.38701
Ma, E., Wang, Y. C., Xu, S. (Tracy), & Wang, D. (2022). Clarifying the multi-order multidimensional structure of organizational citizenship behavior: A cross-cultural validation. Journal of Hospitality and Tourism Management, 50(December 2021), 83–92. https://doi.org/10.1016/j.jhtm.2021.12.008
Madunsaka, L. P. H. C., & L.D. Kalyani. (2015). Impact of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviour. International Journal of Management and Business Research, 5(1), 19–30.
Majid, A. H. A., Mengge, X., Jamaluddin, N. A., & Andriyanty, R. (2023). Sustainable Business and Society in Emerging Economies Relationships of HRM Functions, Chinese Culture and Employee Outcomes in Privately-owned SMEs in China. Sustainable Business and Society in Emerging Economies, 5(3), 155–166. www.publishing.globalcsrc.org/sbsee
Mirkamali, S. M., & Thani, F. N. (2011). A study on the Quality of Work Life (QWL) among faculty members of University of Tehran(UT) and Sharif university of technology (SUT). Procedia - Social and Behavioral Sciences, 29, 179–187. https://doi.org/10.1016/j.sbspro.2011.11.223
Mitrega, M., Klézl, V., & SpáÄil, V. (2022). Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda. Journal of Business Research, 140(November 2021), 25–39. https://doi.org/10.1016/j.jbusres.2021.11.029
Özdem, G. (2012). the Relationship Between the Organizational Citizenship Behaviors and the Organizational and Professional Commitments of Secondary School Teachers. Journal of Global Strategic Management, 2(6), 47–47. https://doi.org/10.20460/jgsm.2012615773
Partono Prasetio, A., Yuniarsih, T., & Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking. Universal Journal of Management, 5(1), 32–38. https://doi.org/10.13189/ujm.2017.050104
Purnomo, A., Dudija, N., & Sagala, E. J. (2021). Pengaruh Perilaku Working From Home (Wfh) Dan Stres Kerja Terhadap Kinerja Di Institusi Pendidikan (Studi Kasus Pada Dosen Dengan Status Full Time Di Universitas Telkom) the Effect of Working From Home (Wfh) Behavior and Work Stress on Performance in Educ. 1–12.
Rambe, D., Hasibuan, A. N., & Setyawati, I. (2022). Analisis Perbedaan Perilaku Kerja Dilihat dari Motivasi dan Stres Kerja Karyawan di Masa Pandemi COVID-19. Jurnal Kajian Ilmiah, 22(2), 191–204. https://doi.org/10.31599/jki.v22i2.1022
RuževiÄius, J. (2014). Quality of life and of working life: conceptions and research. 17th Toulon-Verona International Conference, Liverpool John Moores University, England., May, 28–29.
Tharikh, S. M., Ying, C. Y., Mohamed Saad, Z., & Sukumaran, K. a/p. (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors. Procedia Economics and Finance, 35(October 2015), 604–611. https://doi.org/10.1016/s2212-5671(16)00074-5
Tri, S., Haryono, S., & Zami, A. (2018). Effects of Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCBb) on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sutainabe Development, 9(6), 54–65. https://doi.org/10.30595/psimphoni.v2i1.8054
Tripambudi, K., Kirana, K. C., & Welsa, H. (2022). Volume . 19 Issue 1 ( 2022 ) Pages 123-134 AKUNTABEL : Jurnal Akuntansi dan Keuangan ISSN : 0216-7743 ( Print ) 2528-1135 ( Online ) Analisis beban kerja dan stres kerja selama pandemi covid-19 terhadap kinerja guru dengan quality of work life sebagai var. 1(1), 123–134. https://doi.org/10.29264/jakt.v19i1.10693
Trisnasari, S. A., & Wicaksono, D. A. (2021). Pengaruh Loneliness terhadap Job Stress Pekerja Work from Home (WFH) pada Masa Pandemi Covid-19. Buletin Riset Psikologi Dan Kesehatan Mental (BRPKM), 1(2), 1218–1226. https://doi.org/10.20473/brpkm.v1i2.28444
Utaminingtias, W., Ishartono, I., & Hidayat, E. N. (2015). Coping Stres Karyawan Dalam Menghadapi Stres Kerja. Share : Social Work Journal, 5(1), 190–200. https://doi.org/10.24198/share.v5i1.13123
Vu, T. Van, Vo-Thanh, T., Nguyen, N. P., Nguyen, D. Van, & Chi, H. (2022). The COVID-19 pandemic: Workplace safety management practices, job insecurity, and employees’ organizational citizenship behavior. Safety Science, 145(October 2021). https://doi.org/10.1016/j.ssci.2021.105527
Wang, D., Ma, E., Kim, Y. S., Liu, A., & Berbekova, A. (2021). From good soldiers to happy employees: Exploring the emotional and well-being outcomes of organizational citizenship behavior. Journal of Hospitality and Tourism Management, 49(November), 570–579. https://doi.org/10.1016/j.jhtm.2021.11.005
Zaman, R. K., & Andriyanty, R. (2021). The Analyze of Nation Leader’s Decision-Making Based on Young Generation Perception. Technium Social Sciences Journal, 19(May), 563–576. www.techniumscience.com https://doi.org/10.47577/tssj.v19i1.3298
Copyright (c) 2023 Haswan Yunaz, Reny Andriyanty, Eka Nur Khotimah
This work is licensed under a Creative Commons Attribution 4.0 International License.
